NIH Consulting provides innovative IT services in South Africa
Contact centre

As staffing costs rise and competition for customer spending increases, organizations need cost-effective tools to pro-actively manage the customer engagement process, improve customer service and reduce staff costs.  Our contact centre solutions include software that connects and manages customer interactions across multiple media types that originated from almost any device.  Unified reports, both real-time and historic give managers the information they need to optimize agent performance and protect the company’s reputation.
 
Customer interactions are quickly moving from phone calls to text-based
conversations. We deliver software with new tools such as screen recording
to supplement call recording, assuring efficient agent performance and
maintaining complete records of every transaction.  Multimedia skills-based
routing and survey tools assure interactions are handled effectively.
 
Contact Centre Solutions Advantages:
  • Field-proven in large, multi-site deployments
  • WebRTC support ensures customer access from any device
  • Standards-based integration simplifies multivendor deployments
  • Supports integration with legacy PBX platforms
  • Deploy on premises or acquire as a service from the Cloud

CONTACT US NOW!

+2711 462 0711
or

HOURS OF OPERATION

LOCATION

Evans Road
Olivedale, 2158
Johannesburg, Gauteng
South Africa

Monday to Friday:
08H00 - 17H00

We'll be happy to answer any questions